FAQ

 HOW DO I USE A COUPON CODE?

When you are ready to place your order, go to the checkout page and you will see a box to add coupon code and click on apply coupon button.

DO WE SHIP INTERNATIONALLY?

Unfortunately, we only ship within the US at this time.

DO YOU ACCEPT RETURN OR EXCHANGE?

Unfortunately, we do not accept returns or exchanges due to Covid 19.

I ENTERED THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?

If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. Email us a detailed message with your name, phone number, and your order number at info@envisionjewelry.com.

I RECEIVED THE WRONG PRODUCT / I RECEIVED A DAMAGED PRODUCT?

We apologize for the inconvenience! Please email us at info@envisionjewelry.com so we can find the best way to rectify the situation.